Terms & Conditions

1. GENERAL RULES

1.1 Acceptance of Terms

Before using 232casino.com (hereinafter referred to as the "Website"), please review these General Terms and Conditions carefully. By accessing or using any part of the Website, you confirm that you accept and agree to be bound by the following terms (collectively referred to as the "Terms"):

The Website is operated by K.I.K. Corporation B.V., a company incorporated under the laws of Curaçao and Holzman Limited company registered at 75, Prodromou Avenue, Oneworld Parkview House, 2063 Nicosia, Cyprus, acting as payment processor for K.I.K. Corporation B.V, registered at Franshe Blomweg 4 Curacao

• The General Terms and Conditions outlined on this page.
• Privacy Policy.
• Cookie Policy.
• Specific terms related to promotions, bonuses, and advertising campaigns available on the Website.
• Rules governing individual games, accessible within each game.
• Any additional terms required for accessing specific sections or services on the Website.

If you do not agree to these Terms, you should not use the Website.

2. REGULATORY REQUIREMENTS AND LIMITATIONS

• Afghanistan,
• Iran,
• North Korea,
• Syria,
• Trinidad & Tobago,
• Vanuatu,
• Yemen

The Company reserves the right to modify the list at any time without prior notice. Any changes will be published on the Website. You are responsible for checking these Terms regularly to ensure that your country is not listed as an Excluded Jurisdiction. If you reside in or are currently located in any of these restricted countries, you must not create an account or use the Website. If you already have an account, you must close it immediately.

Beyond the Excluded Jurisdictions listed above, certain software providers on the Website may have additional territorial restrictions. These are detailed in the 'Additional Territorial Restrictions' section of these Terms. By accessing such software, you confirm that you do not reside in a restricted jurisdiction as determined by the software provider.

3. YOUR ACCOUNT

3.1 Account Registration

3.2 Account Ownership and Restrictions

• Your account must be registered in your legal name with accurate details.
• Each individual is permitted only one account per household, address, phone number, email, and IP address.
• Any additional accounts opened will be considered 'Duplicate Accounts' and are strictly prohibited.
• Creating a Duplicate Account, including using false or alternative details, is not allowed.
• If you open or attempt to open a Duplicate Account, the Company reserves the right to take the following actions:

• oDeclare any actions performed using the Duplicate Account as void
• oCancel any participation in promotions linked to the Duplicate Account.
• oVoid all winnings associated with the Duplicate Account, including reversing any processed withdrawals.
• oPermanently close the Duplicate Account without the possibility of reopening it.

3.3 Account Security and Responsibility

• You are responsible for maintaining the confidentiality of your login credentials and password.
• Sharing your account details with third parties is strictly prohibited.
• All activity conducted using your login credentials will be considered your own, and you will be fully accountable.
• The Company is not liable for unauthorized access to your account or any resulting losses.

3.4 Prohibition on Account Transfers

• You cannot sell, transfer, or assign your account to another person.
• Purchasing or acquiring an account from another user is strictly prohibited.
• Any attempt to transfer ownership, winnings, deposits, or betting rights will be considered a violation of these Terms.
• This restriction applies to all forms of transfers, including selling, gifting, brokering, or assigning accounts in collaboration with third parties.

3.5 Use of Login Credentials

• You must not use another person’s login credentials to access the Website.

3.6 Updating Account Information

• You are responsible for ensuring that your account information remains accurate and up to date.
• Notify the Company immediately of any changes to your registration details.

3.7 Account Closure

• You may request to close your account at any time by emailing [email protected].
• Account closure is subject to the following conditions:
• Your account must have no outstanding balance (positive or negative) and no pending withdrawals.
• If funds or pending withdrawals exist, the balance will be voided upon closure.

3.8 Self-Exclusion

• You can request self-exclusion by contacting [email protected].
• You must disclose any other accounts you hold and refrain from opening new ones.
• The Company is not liable for losses incurred on other accounts or any gambling-related damages.

3.9 Account Restrictions

• The Company reserves the right to deny account registration or close an existing account at its sole discretion, without prior notice or explanation.

4. YOUR WARRANTIES

4.1 By creating an account and using the Website, you confirm that:

• You are acting solely on your own behalf.
• You are a competent and law-abiding individual.
• You do not have a gambling addiction and are not using the Website while under the influence of alcohol, drugs, or any other impairing substances.
• All information provided during registration is accurate and will be kept up to date.
• You understand and accept the risk of potential monetary loss while using our services.
• You are not using funds obtained through illegal means.
• You have not engaged in collusion and will not attempt to do so with other customers.
• The payment method used to fund your account belongs to you, is not stolen, and has not been lost by another person.
• The Company reserves the right to close your account and void winnings if there is reasonable suspicion of a breach of these warranties.

• 4.2 Account Integrity
• You confirm that you have never previously registered another account or received money from another user’s account.

• 4.3 Accuracy of Information
• You warrant that all information provided during registration is true, complete, and up to date.

5. VERIFICATION OF AGE, IDENTITY, AND OTHER CHECKS

• 5.1 Required Information
You must provide all requested information for account management, identity verification, and proof of fund sources.
This may include certified ID, proof of residence, ownership of payment methods, and transaction histories (e.g., bank or credit/debit card statements).

• 5.2 Verification Process
We may use additional verification methods (KYC) at our discretion to confirm your identity, age, residence, and other details, both before and after deposits or withdrawals.

• 5.3 Timelines and Account Suspension
You must submit the requested documents within 30 days of our request.
Until verification is completed, we may withhold payments and/or suspend your account.
If you fail to provide the documents in time, your account may be permanently closed.
We aim to verify documents within 7 days, but complex cases may require additional time.

• 5.4 Third-Party Checks
We may use authorized third-party providers for verification, including credit reference agencies and fraud prevention services.
Personal details will be shared in accordance with our Privacy Policy.

• 5.5 Security and Fraud Prevention
By agreeing to these Terms, you allow us to perform additional security checks such as phone verification, face verification, or other identity confirmation measures as required by regulations and anti-fraud policies.

• 6. ACCOUNT BALANCE, DEPOSITS, AND WITHDRAWALS

• 6.1 Financial Transactions
• By opening an account, you agree that all financial transactions related to your account may be processed by the Company, an authorized payment provider, or a designated third party.

• 6.2 Deposits and Withdrawals
• You may deposit and withdraw funds using the payment methods available on the Website.
• Whenever possible, withdrawals will be processed using the same method used for deposits.
• You must comply with the usage terms of the payment providers.

• 6.3 Account Balance
• Your account balance is not a bank account and is not insured or backed by financial guarantees.
• No interest is earned on deposits or balances.

• 6.4 Charges and Chargebacks
• By depositing funds, you authorize the Company to deduct fines or fees related to your account activity.
• Chargebacks or deposit reversals are prohibited, and you will be liable for any costs incurred due to such actions.

• 6.5 Deposit Limits
• The Company reserves the right to set minimum and maximum deposit limits at its discretion.

• 6.6 Refund Policy

• 6.6.1 General Policy
• Deposits are non-refundable unless stated otherwise. Refunds may be considered only in exceptional cases, such as technical errors.

• 6.6.2 Conditions for Refunds
• Refunds cannot be processed if the deposited funds or associated bonuses have been used for betting.
• Refund requests must be submitted to customer support within 24 hours of the transaction.
• The Company will review requests within 7 business days, but refunds remain at its sole discretion.

• 6.6.3 Identity Verification for Refunds
• Refunds may be withheld until identity verification is completed.
• You must provide identification documents (passport, driver’s license, proof of address, payment method verification) within 30 days of the request.
• Failure to provide documents may result in account closure and forfeiture of funds.

• 6.6.4 Credit Card Transactions
• If deposits were made via credit card, withdrawals may be processed as refunds against past purchases.
• If a transaction is flagged as high risk, the Company may refund the amount and report the incident to relevant authorities.

• 6.6.5 Refund Impact on Bonuses
• When a refund is issued, all associated bonuses and winnings will be deducted before the refund amount is calculated.

• 6.7 Withdrawals
• You may request a withdrawal at any time, provided all withdrawal conditions are met.

• 6.8 Wagering Requirements
• A minimum 1x turnover is required before withdrawal.
• If your total bets are less than your deposit, the Company reserves the right to:
oCancel winnings
oharge a 10% fee (minimum €0.50) for processing costs
oCharge a 15% fee for bank card or bank transfer deposits

• 6.9 Fraud Prevention
• Withdrawals may be canceled if there is suspicion of fraud, collusion, or illegal activity.

• 6.10 Payment Methods
• The Company will attempt to use your preferred payment method, but alternative methods may be used if necessary.

• 6.11 Withdrawal Limits
• Monthly withdrawal limits apply, with variations based on VIP status.
• VIP status is based on 90 days of account activity and changes based on deposits, withdrawals, and bonuses received.
• If no bets are placed for a month, VIP status resets to the lowest level.

• 6.12 Pending Withdrawals
• You may have a maximum of 3 pending withdrawals at any time.

• 6.13 Processing Time and Schedule
• Withdrawal requests are processed within 3 business days after submission or after the last successful withdrawal.
• The financial department operates from 6 AM to 5 PM GMT, Monday–Friday.
• Once processed, delays by third-party payment providers are beyond the Company’s control.

• 6.14 Additional Verification for Withdrawals
• Withdrawals may be delayed for identity, balance, and fund source verification.
• You agree to cooperate in any investigations or compliance checks.
• Payments may be postponed until all verification steps are completed.

• 6.15 Fund Security
• Customer funds are held in segregated accounts separate from company assets to ensure security in case of insolvency.

• 6.16 Inactive Accounts and Fees
• Accounts inactive for 180 days will be deemed Inactive Accounts.
• A €5 monthly administrative fee will be deducted until the balance reaches zero.
• The Company may change this fee at its discretion.

• 6.17 Error and Discrepancies
• If technical errors lead to incorrect account balances, the Company reserves the right to deduct incorrect credits or reimburse missing funds within 30 days.
• If mistaken deposits occur, the Company may:
oDeduct the incorrect amount
oIf funds were withdrawn before detection, the amount will be considered a debt
oYou must report incorrect deposits immediately via email

• 6.18 Fund Transfers
• Transfers between customer accounts are strictly prohibited.
• The Company may block accounts, void winnings, and report violations to authorities.

• 6.19 Account Balances and Debts
• The Company may deduct funds from your balance to settle outstanding debts.

• 6.20 Taxes and Legal Responsibilities
• You are responsible for reporting and paying any taxes or fees on winnings.
• The Company may recover costs from you if it incurs tax liabilities related to your withdrawals.

7. BONUSES AND PROMOTIONS

7.1 General Bonus Terms

• From time to time, we may offer promotional incentives, including bonus funds, free spins, loyalty points, and other special offers (collectively referred to as "bonuses" or "promotions").
• Some promotions require a minimum deposit (the "associated deposit") to be eligible.
• Each promotion has its own specific terms and conditions, which are listed in the relevant section of the Website.
• If any discrepancies arise, the specific promotion terms will prevail over these General Terms and Conditions.

7.2 Bonus Eligibility

Each bonus offer is limited to one per:

• oPerson
• oFamily
• oHousehold address
• oTelephone number
• oPersonal or shared computer (e.g., school, public library, workplace)
• oPersonal or shared IP address

7.3 Bonus Discretion and Restrictions

The Company reserves the right to:

• oDeny, reject, or revoke any bonus at its sole discretion.
• oCancel participation in any promotion.
• oTemporarily or permanently ban a customer or group of customers from the Website’s promotion program.

In the event of any disputes regarding promotions (eligibility, use, abuse, fair play, winnings, wagering requirements, etc.), the Company’s decision is final and non-negotiable.

7.4 Jurisdictional Restrictions

7.5 Wagering Requirements

• oThe bonus amount
• oThe bonus + deposit amount
• oThe winnings from a promotion

7.6 Game Contribution to Wagering Requirements

• Different games contribute varying percentages toward meeting the wagering requirements, and some games may not count toward the requirements at all. For each promotion, the specific contribution of game types or categories will be explained before it can be claimed.

• 7.7 Bonus and Wagering Flow
• Your Real Money Balance will always be used first for wagering unless differently stated.
• Once the Real Money Balance is fully wagered, you will start wagering from your Bonus Balance.

• 7.8 Wagering Time Limits
• Casino bonuses: Wagering requirements must be met within certain days described per promotion.
• If the wagering requirement is not met within these time frames, the bonus and any winnings derived from it will be voided.

• 7.9 Withdrawals Before Meeting Wagering Requirements
• If you attempt to withdraw funds before completing the wagering requirement, your bonus balance and all associated winnings will be voided.

• 7.10 Conversion to Real Money
• Once the full wagering requirement is met, the bonus funds and any derived winnings will be transferred to your real money wallet.
• These funds will then be available for withdrawal according to our withdrawal rules.

• 7.11 No-Deposit Free Spins
• Winnings from no-deposit free spins are capped at amount defined per offer.
• These winnings are subject to a 40x wagering requirement.

• 7.12 No-Deposit Casino Bonuses
• No-deposit casino bonuses have a 40x wagering requirement.
• The maximum withdrawal limit is 4x the bonus amount.
• Example: A €50 no-deposit bonus has a maximum withdrawal limit of €200.

• oAny winnings above this limit will be voided at the withdrawal stage.

• 7.13 Withdrawal Audits and Account Verification
• All withdrawals are subject to:
• oAudit and gameplay review
• oAccount verification processes

• 7.14 Intended Use of Bonuses
• Bonuses are for entertainment purposes only.
• If the bonus or deposit is not used for casual betting and gameplay, it will be considered a violation of our Terms.

• 7.15 Prohibited Promotion Abuse Practices
• It is strictly prohibited to engage in any promotion abuse, including but not limited to Minimum risk strategies, such as:

• 7.20 Consequences of Promotion Abuse or Fraud
• If you engage in promotion abuse, fraud, or manipulation, this will be considered a breach of our Terms.
• In such cases, we reserve the right to:
• oVoid all promotions you have participated in.
• oConfiscate all winnings derived from the abuse.
• oBan you from future promotions.

8. PLACING BETS AND GAMBLING

• 8.1 Accuracy of Bets
• It is your responsibility to ensure that all details of your bet are correct before placing it.

• 8.2 Irreversibility of Bets
• Once a bet is placed, it cannot be canceled.
• We reserve the sole and absolute right to deny or cancel any bet at our discretion.

• 8.3 Game Results and Random Number Generator (RNG)
• You acknowledge that all game outcomes on the Website are determined by a Random Number Generator (RNG).
• In case of a discrepancy between the game result displayed on your screen and the result recorded on our game server, the result recorded on the game server shall prevail.
• Our internal records shall be considered the final and sufficient evidence for determining:
• oThe terms of your participation.
• oThe outcome of your gambling activities.

• 8.4 Liability Disclaimer
• We are not responsible for any losses or damages resulting from gambling activities.

• 8.5 Disputes on Bets and Winnings
• In case of any disagreement regarding a bet or winnings, the Company’s decision is final and non-negotiable.

9. FRAUD, ILLEGAL, IMPROPER USE

9.1 Prohibited Activities

The Website is strictly for personal entertainment purposes. The following activities are prohibited and will be considered a material breach of these General Terms and Conditions:

• Commercial or Unauthorized Use
• oUsing the Website for commercial purposes or in someone else’s name or interest.

• Fraudulent Transactions
• oEngaging in fraudulent activities, including the use of stolen or unauthorized credit/debit cards, payment methods, or funds (including cases of chargebacks or disputes).

• Cheating or Exploiting Software
• oUsing cheating methods, software errors, loopholes, or bugs to gain an unfair advantage.
• oUsing software or hardware to automate, distort, or influence the outcome of bets.

• Collusion
• oCooperating with other players or third parties to gain an unfair advantage (e.g., playing in another person's interest, sharing information, or coordinating bets).

• Unfair Betting Strategies
• oUsing low-risk or minimal-risk betting patterns (e.g., equal, zero, or low-margin bets, hedge betting) to abuse the system or achieve a guaranteed win.

• Criminal Activity
• oEngaging in money laundering, terrorism financing, or any other criminal activity.

• Abuse or Harassment
• oThreatening, harassing, or abusing other customers or our staff.

• Hacking or Security Violations
• oAttempting to hack, gain unauthorized access, or disrupt the Website, servers, databases, or security systems.

• Tampering with Software
• oCopying, reverse engineering, decompiling, modifying, or attempting to derive the source code of our software.

• Account Transfers
• oSelling or transferring your account to others, or acquiring accounts from other players.

• 9.2 Protection of Reputation
• oYou agree not to harm the Website or its reputation through your actions.

• 9.3 Compliance Reviews
• oWe reserve the right to review customer betting activity to ensure compliance with the Terms.

• If we detect abusive behavior, including exploiting software bugs or system failures, we may:
• oRevoke any promotions or bonuses awarded.
• oVoid any winnings obtained through such methods.
• oClose the account and restrict future access.

• 9.4 Consequences of Fraud, Illegal, or Improper Activity
• oIf we reasonably fraudulent, illegal, or improper activity, we may take any of the following actions at our sole discretion, with or without notice:

• Account Suspension or Termination
• oImmediately block your account and suspend access to our Website and services.
• oSuspend all pending withdrawal requests and payments during the investigation.
• oPermanently close your account and all associated accounts on our platform.

• Forfeiture of Funds
• oVoid any winnings obtained.
• oCancel pending withdrawals and confiscate your real money balance.
• oVoid any bonus balance and restrict your participation in future promotions.

• Legal and Regulatory Actions
• oNotify relevant authorities of suspected illegal activity.
• oTake legal action to recover any funds owed to the Company.

• 9.5 Reporting to Authorities and Other Institutions
• The Company reserves the right to report suspicious activity to:
• oGovernment authorities and law enforcement agencies.
• oOther online casino operators, banks, payment providers, and financial institutions.

• You agree to fully cooperate in any investigation related to fraudulent or illegal activities.

10. LIMITATIONS OF LIABILITY

• 10.1 Assumption of Risk
• You acknowledge that the Company has no control over how you use its services and software.
• Your use of the Website is entirely at your own discretion and risk.
• You accept that you are aware of and fully understand all possible risks involved.

• 10.2 No Liability for Losses
• The Company is not liable for any losses, damages, or harm arising from:
• Agreements, legal actions, negligence, or any other cause.
• Loss of data, income, reputation, or any other unforeseeable losses.

10.3 Exclusions of Liability

Neither the Company, its software providers, affiliates, nor partners shall be responsible for any losses, expenses, or damages resulting from:

• User Errors
• oEntering incorrect information.

• Fraud or Misconduct
• oAny fraudulent, false, or misleading activity by you or a third party.

• Account Management Decisions
• oThe Company’s discretion to refuse deposits, reject account registration, suspend, or close your account.

• Transaction Delays
• oDelays in deposits, withdrawals, or identity verification processes.

• Illegal Use
• oUsing your account for illegal activities under applicable laws.

• Unauthorized Access & Transactions
• oTransactions conducted after the correct entry of your username and password.
• oAny actions performed by third parties using your login credentials.

• Website Access & Technical Failures
• oInability to access the Website for any reason.
• oPoor quality of access due to technical issues, software bugs, or system errors.
• oFailures caused by third-party service providers (e.g., internet providers, payment processors).
• oAny losses due to cable connections or system malfunctions.

• Unreliable Communications
• oMixing or undelivered electronic communications.

• Government or Force Majeure Actions
• oAny actions taken by governments, regulatory authorities, or unforeseen force majeure events.

• Legality of Gambling Participation
• oEngaging in gambling or betting where it is illegal in your country of residence.

• Website & Software Errors
• oErrors, omissions, typos, or software bugs affecting gameplay or transactions.

• Breach of Terms
• oAny direct or indirect consequences of your violation of the Terms.

11. CHANGES TO THE WEBSITE AND TERMS

• 11.1 Right to Modify
• The Company reserves the right to modify, update, or amend these Terms at any time and at its sole discretion.

• 11.2 Effective Date of Changes
• Any modifications to the Terms will take effect from the date specified in the updated version.
• It is your responsibility to review the Terms regularly to stay informed about any changes.

• 11.3 Acceptance of Changes
• By continuing to use the Website after changes have been made, you agree to the updated Terms, regardless of whether:
• You received a formal notification.
• You actively reviewed the changes.
• If you do not agree with any modifications, you must stop using the Website immediately.

12. NOTICES AND COMMUNICATION

• 12.1 Electronic Communication
• By using the Website, you agree to receive all communications electronically.
• The Company may send notices via:
• Electronic messages on the Website.
• Email using the contact details you provided.

• 12.2 Responsibility for Contact Information
• You must ensure that your contact details are accurate and up to date.
• The Company is not responsible for any failure to receive communications due to incorrect or outdated contact information.

• 12.3 Receipt of Notices
• Any communication sent electronically will be considered "written" and deemed received within five (5) business days from the date it was sent.

• 12.4 Contacting Us
• If you have any questions regarding the Terms or your use of the Website, you can contact our support team at [email protected].

13. COMPLAINTS RESOLUTION PROCEDURE

• 13.1 You may contact our customer service team via email at [email protected]

• 13.2 Complaints are initially handled by customer service. If a case cannot be resolved immediately, it may be escalated to other relevant departments. Customers will be kept reasonably informed of the status of their complaint.

• 13.3 A "dispute" is defined as any complaint that:
• Relates to the outcome of a gambling transaction.
• Remains unresolved after the initial stage of the Company's complaints procedure.

• 13.4 Our Customer Support Team will provide an initial response to your query. If a complaint escalates into a dispute, you will be asked to submit a detailed written complaint to [email protected]

• 13.5 To process a dispute, you must provide the following details in accordance with applicable data protection laws:
• Account username.
• Full name as registered on the account.
• Complaint sent from the registered email address.
• Email subject containing "COMPLAINT" and the reason.
• A detailed explanation of the complaint.
• Relevant dates and times.

• 13.6 Once the required information is received, the Complaints Resolution Committee will review your case and provide a response.
• 13.7 We aim to resolve complaints within 7 (seven) days. If a complaint is unusually complex and requires further investigation, this period may be extended.
• 13.8 If you are dissatisfied with the resolution provided by the Complaints Resolution Committee, you may explore external dispute resolution options.
• 13.9 By using our services, you acknowledge that you are contracting exclusively with the Company. You agree not to bring any claims or disputes against third parties involved in the Website's operation, including but not limited to software providers, game suppliers, odds compilers, payment providers, processors, or agents.

14. ADDITIONAL TERRITORIAL RESTRICTIONS

14.1 Certain games may be unavailable in specific jurisdictions due to game provider policies, which may change from time to time. By accessing these games, you confirm that you are not a resident of any restricted jurisdictions listed below.