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Privacy policy

  • Introduction
    • We respect your right to privacy, and that is why we have put in place security measures for your data and managed it following applicable data privacy regulations.
    • We promise to keep your data safe and private, not to sell it, and to give you ways to manage and review your choices.
    • The Privacy Policy describes how we handle the collection, protection, and management of confidential user information (personal data) and your rights under data protection laws. Here we describe what types of personal data we collect about you when you use our services, how we use it, how we keep it safe, and when and with who we share it. It also states your rights as a user, so take your time to read and understand this policy. We might update this policy from time to time, which we explain below.
    • This section is addressed to our customers. If you are an employee, contractor, or third-party service provider, your personal information will be used and managed according to other contracts between us.
    • Data controller and data processor is Holzman Limited Company, with its principal place of business at 75, Prodromou Avenue, Oneworld Parkview House - 4th floor, 2063, Nicosia, Cyprus.
    • We have a Data Protection Officer (DPO) that ensures the handling of personal data by all involved parties (staff, providers, or any other individuals) complies with the applicable data protection rules. DPO reports directly to top management for any potential issues and is the liaison between the organization and the public about all data privacy matters.
    • Any reference in this privacy section to ‘us’, ‘our’, ‘we’, or the Site is a reference to our company or Site, unless otherwise stated.
    • Any reference to ‘you’, ‘your’, or ‘yours’ in this privacy section is a reference to our customers, unless otherwise stated.
    • When you access our site or contact us by any communication channel, we consider that you have read and understood the terms of this section and how we process any information you provide us. Once you have an Account on our Site, you agree with our Privacy Policy about personal data and let us collect, store, use, share, and process your data, during your use of the Site and even after you close your Account.
    • We have ensured that we are compliant with the National Ordinance Personal Data Protection (National Gazette 2010, Consolidated text no. 84) of Curacao and GDPR (EU Regulation 2016/679). Also, we tend to be in accordance with any specific data protection legislation or instrument in the territory or market in which we operate, including those that apply across different regions.
  • Who we are
    • 232casino.com is operated by K.I.K. Corporation B.V., a company incorporated under the laws of Curaçao with Company Number 151667 holding a valid Certificate of Operation.
    • Holzman Limited company registered at 75, Prodromou Avenue, Oneworld Parkview House - 4th floor, 2063 Nicosia, Cyprus. payment processor for K.I.K. Corporation B.V, registered at Franshe Blomweg 4 Curacao
  • How and what kind of personal data we collect
    • We collect information that you provide us with when you register for a user Account as our customer.
    • The mandatory information you need to provide us so we can open your Account, such as name and surname, birth date, gender, address, phone number, and email address.
    • To operate online payments, we collect your banking details and transactional information, such as the payments to and from your accounts to us.
    • Due to Anti Money Laundering laws and requirements, we might need supplementary documents, such as identification documents including your photo, documents regarding your source of wealth, utility bills, and others.
    • We keep a record of the transaction history and login data. Also, your participation in surveys or other customer evaluations that we may conduct from time to time.
    • When you contact us, we will process any personal data you provide in these communications. We reserve the right to retain copies of any communication between us and you so we can maintain accurate records of your actions on the Site.
    • We may collect information automatically through your browser or device. Some information is collected automatically through your devices such as IP, device type, operating system, location, language, internet browser type, and your navigation through our Site. We need this information to ensure that our services function properly. You can find further information in the Cookie Policy section.
    • We may combine the information we collect from you with information from other sources, like public databases, demographic information providers, and other third parties. We will collect this information from specialized third parties, because of regulatory requirements and only if necessary (such as Know Your Customer procedure).
    • We do not collect information that belongs to special categories of personal data such as race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, information about your health, and genetic and biometric data.
  • Who do we share your personal data with
    • We have a policy that no personal data will be disclosed to anyone other than company employees who require access to your data to provide you with service. We do not pass on your data to third parties unless you ask or permit us to share information with them.
    • We may, however, use services by trusted third parties to process your information. If we share data with our partners and processors, it will be done with the necessary contractual agreements in place with our providers, and with appropriate legal basis and safeguards in place before sharing any data. These services include customer support, information technology, payment service providers, game providers, marketing, data analysis, cloud service providers, research, and surveys.
    • We also might share information with organizations to comply with legal and regulatory obligations. Such organizations are law enforcement agencies, regulators and other authorities, credit reference and fraud prevention agencies, identity verification agencies, and sports governing bodies.
  • Transfer your personal data outside of EEA
    • Your personal data may be transferred or stored at a destination outside the European Economic Area (EEA). If we transfer information outside EEA, we will make a risk assessment and ensure the necessary measures and safeguards are in place. The transfer will comply with the conditions stated in Chapter V of the GDPR.Your personal data may be transferred or stored at a destination outside the European Economic Area (EEA). If we transfer information outside EEA, we will make a risk assessment and ensure the necessary measures and safeguards are in place. The transfer will comply with the conditions stated in Chapter V of the GDPR.
    • It may be processed by staff who operate outside the EEA, who are our employees, or who work for our suppliers or affiliate companies. Information outside the EEA will be under standard EU-approved contractual clauses and corporate rules, which means that your data will have the same level of protection as it would within the EEA.
  • How do we use your personal data
    • By registering on our Site we obtain your consent to process your personal data only as described in this Privacy Policy. We use the information to operate our Site and provide services to you, operate the financial transactions, and fulfill all the regulatory requirements (such as anti-fraud checks and Anti Money Laundering legislation).
    • We will use the information for processing your registration and look after your Account, administer the Games you play, and inform you about prizes and bonuses. Also, we will try to know your preferences to enhance and personalize following your preferences and ensure the content of the Site is presented at its best for you and your device. We might send you service information with offers for your Account.
    • In some cases, we will use your information for research purposes such as to evaluate customer experience and improve our services and products.
    • We respect your privacy and strive to ensure that we meet the regulatory requirements. We reserve the right to conduct additional processing if it is required by law, or in support of any legal or criminal investigation.
  • Marketing choices
    • During registration, you choose the marketing messages that you wish to receive from us.
    • If you do not want to receive our promotional communications, you may opt out of receiving them by following the unsubscribe link included in each communication or contacting our customer support.
  • Surveys or contests
    • We may provide you with the opportunity to participate in contests or surveys on our Site. You participate completely voluntarily and have a choice if you want to disclose any personal information.
    • We use this information to improve our services and track and target the interests of our users so we can improve the user experience.
    • During contests, information is collected and used to administer the contest, improve services, contact the winners about their prizes, and publish the winner's name, photograph, or other data. Each contest will have its own Contest Conditions, that include a privacy notice specific to that contest.
  • Social media features
    • The Site may include social media features, such as Facebook Like button or X Tweet button. These features may collect personal data and set a cookie to enable the feature to function properly. Social media features are hosted by a third party, and your interactions with these features are governed by the privacy policy of the company that provides the feature.
  • Cookies and other technologies
    • Cookies are text files containing a small amount of information, often including a unique identifier, they are downloaded and stored on your device for record-keeping purposes when you visit a website. Each website can send its own cookie to your web browser. Websites do this when a user visits their website so they can track online traffic flows.
    • Almost all websites and applications you visit, including our Site, will use cookies to improve user experience and enable the website to remember you. That can be only for the duration of the visit (using what is called a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).
    • Cookies improve your use of the website by letting you navigate between pages efficiently and storing your preferences. Cookies make the interaction with the website faster and easier. Without cookies, the website will think that you are a new visitor every time you move to a new page on the website. Cookies can also be used to enable targeted advertising and analyze your browsing of a website.
    • You can see why and how we use cookies in our cookie policy.
  • Data security
    • Online security and data protection are of vital importance to all of our customers, and it is important to us that you have confidence in the security of your personal data before registering an Account. We use different security measures to protect your information from access by unauthorized persons and to prevent accidental or unlawful processing, alteration, disclosure, loss, or damage.
    • We are focused on preventing risks, so we adopt robust procedures and technologies to reduce the occurrence and impact of any potential incidents.
    • Our employees who handle personal data are trained to respect the confidentiality and privacy of individuals and have access to data that is only needed for tasks they handle. We have applied data encrypting technologies during data transmission via the Internet and across networks, and we use cloud protection technologies against unauthorized persons and viruses.
    • It is important to understand that security can never be 100% guaranteed, and you will not hold us liable if the security of your personal data is compromised due to any direct, indirect, incidental, special, or consequential event.
    • We have a Data Protection Officer who makes sure the management of personal data is per our Privacy Policy and legally correct.
  • Retention of your personal data
    • We will store your data for as long as you remain a customer with us.
    • If you choose to close your Account we will keep your data for no more than 10 years, calculated from the closure of your Account. There are some exceptions to this retention period and the time that data is kept is extended. That can be the case when you self-exclude yourself from our services, then we will keep the data indefinitely. If you are under investigation, or if we have identified possible fraud, money laundering, or criminal activity, we will retain your data for longer. Also, if there is a legal dispute, we will keep the personal data for the duration of the dispute plus 10 years after the resolution.
  • Your rights
    • You have the right to request access to your personal data held by us and information on the scope, origin, and recipients of the stored data, and the purpose of storage.
    • You can update your personal data at any time using your Account. If there are changes in your personal data, we need you to update your information changes in your Player profile through the Site as soon as possible. If you are unable to update your personal data using your Account, please contact our support team.
    • You can have inaccurate or out-of-date personal data rectified.
    • You can receive additional information about the handling of your personal data.
    • The right to object to direct marketing can be done by opting out of direct marketing, via your Account or the communication itself. You also have a right to object to any profiling if it relates to direct marketing only.
    • In some cases, you have the right to object to the processing of your data (such as profiling), and even withdraw the consent.
    • Withdrawing your previously granted consent will not invalidate any previously consented processes.
    • You have the right to have your personal data deleted in certain situations. Your ‘right to be forgotten’ is in support of your freedom of expression. If you want your information deleted, contact our customer support team (link) and we will respond within a month.
    • There are exceptions to these rights. Access to personal data may be denied in some circumstances if making the information available would reveal personal information about another person, or if we are legally prevented from disclosing such information. We may be able to retain information even if you withdraw your consent, where we are obliged by legal requirements to process your data, such as the Anti Money Laundering legislation.
    • If you would like to exercise any of your rights you can do so by contacting our support team. We will try to answer any request you make in respect of your rights, but be aware that they are not absolute rights. This means that we may refuse your request or may only be able to comply with it in part.
    • When you request respect for your rights, we will require proof of identification. We may also ask that you clarify the request. We will try to respond to any request within one month of verifying your identity. We will notify you in the case if it takes longer. If you create repeated requests, or we have reason to believe requests are being made unreasonably, we reserve the right not to respond.
  • Changes to the Privacy Policy
    • We may update and revise this policy periodically. While we will strive to notify you of any modifications, we encourage you to review it regularly to stay informed about any changes.
  • Contacting us
    • If you have any questions regarding our use of your personal data, have complaints, or need more information about our privacy practices, please contact our support team.

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