Faq

How can I play on 232casino.com?

You need to create a user profile and deposit money into your wallet. Then choose your favorite game and enjoy your play.

Can I play without opening an account on 232casino.com?

No, you have to create a player account.

I'm unable to create an account, what should I do?

If you are unable to create an account, it could be due to a couple of issues:
Your details have already been registered.
An incorrect country was selected.
VPN is in use.
If none of the above applies to you, please contact our customer support team.

How old do I have to be to play?

You must be at least 18 years of age or over to play and win on the 232casino.com site. It is strictly forbidden and you are automatically prevented from creating an account if you are under 18.

I can't log into my account, what should I do?

Check again that the email address and password you entered are correct. Please note that the password is case-sensitive.
If you have recently changed your password and can't access your account, please clear the Cookies & Cache within the internet browser or try using a different browser.
If you still cannot log into your account, please contact our Customer Support Team for further assistance.

I've forgotten my password, how do I get a new one?

Go to the home page, select "Login" and then go to the "Reset Password?" link to be redirected to the Password Reset page.
Enter the email address used to register the account within the Email field and select the "Submit" button.
You will then receive an e-mail with a hyperlink to reset your password. Simply click the hyperlink and follow the instructions.

I want to change my registered e-mail address, what should I do?

If you want to change your registered email, please get in touch with our customer support team through live chat or email.

Where can I see and edit my account details?

You should go to My Account and click on Profile. You can also change your password here. Subscription to offers and promotions is also managed here.
If you need to update other details within your account, please contact our customer support team.

How can I close my account?

To have your account closed you have to contact our customer support team.
If you need to take a break from playing, you can also choose to take a time-out or self-exclude yourself for a desired period.

How many accounts can I have at 232casino.com?

Only one. Having more than one account is not allowed. If you are attempting to register and you have an old account, please contact our Customer Support Team.
If you are aware that you have more than one account, please contact our Customer Support Team immediately.If you are aware that you have more than one account, please contact our Customer Support Team immediately.

How do I make a deposit?

Simply log in to your account and click "Deposit" at the top of the page. Choose your preferred deposit method inserting payment details where required. The available deposit options available here are the only way to deposit money. We do not support cash or other methods that are not listed here.
Please note that future withdrawals should be made back to the depositing method.

My deposit was not added to my account, what now?

If your deposit is not visible in your gaming account, please contact our customer support team to investigate the reason. You will have to provide the method, amount, and time you made the deposit.
Also, please check beforehand if the funds were deducted from the account you used to make your deposit.

Can I deposit money from a payment method that is not in my name?

No. You can only make deposits into your gaming account using a payment method in your name.

Do you charge any deposit fees?

We do not charge any fees for deposits. However, banks, credit cards, and e-wallets may charge you with a service fee. The fees can vary, so please check this information with your bank.

What happens when I win money on 232casino.com?

All winnings are automatically credited to your player account. You can then choose to withdraw or play again.

How do I withdraw money from my player account?

Log into your account, go to your profile and select My Wallet. Please note that withdrawals should be made back to the payment method you used when depositing.
Once you have selected the payment method, insert the required payment details and click "Withdraw" to complete the request.

I have requested a withdrawal, when will I receive my money?

We have a withdrawal processing time of up to 24 hours. Once the withdrawal has been successfully processed and released from our end, there is a time period depending on the payment method used, these can be seen below:
Bank Transfer: 2-7 banking days.
Visa/Mastercard: 2-5 banking days.
Neteller & Skrill: Immediately.
You will get a confirmation once the withdrawal has been processed from our end. If the withdrawal is been processed for over 24 hours, please contact our Customer Support Team.

My withdrawal did not reach my bank account, what now?

If you have not yet received your withdrawal within the expected time frame for the payment method, kindly contact our customer support team to find a resolution.If you have not yet received your withdrawal within the expected time frame for the payment method, kindly contact our customer support team to find a resolution.
We will need a copy/screenshot of a bank statement from the account where you requested your withdrawal, showing your full name, account number, and all transactions from the date you requested the withdrawal, to the present date.

Why can't I withdraw my bonus?

You should make sure that your funds are not linked to an active bonus on your account which may require wagering.
To check your active bonuses, click the user icon in the top of the page, go to Bonuses, and select Active from the dropdown menu.
If there are no active bonuses, please check if your withdrawal method is the same as the one you previously deposited with, because we require funds to be withdrawn to the payment method that was used to deposit.
If you are still having issues requesting a withdrawal, please contact our customer support team.

Can I request a withdrawal to a payment method that is not in my name?

No. You can only request withdrawals to a payment method in your name.

Why am I unable to withdraw my winnings or funds from my balance?

The are multiple reasons, such as funds are linked to an active bonus on your account which still needs to be wagered, deposits also must be wagered in full at least one time, and withdrawals must be requested to the payment method that was used when depositing.
If you still cannot proceed with your withdrawal after these checks, please contact our customer support team.

How do I activate a bonus?

If you are interested in taking advantage of a promotional offer, simply follow the instructions on the promotion to qualify and receive the reward. You can find our offers in the Bonuses section of your player profile.

Where can I see the bonuses and promotions that are available to me?

Just go to the "Promotions" page. If you're having issues finding a specific offer, please contact our customer support team.

What is Wagering?

A bonus "wagering requirementwagering requirement" means that you must play the amount offered and/or deposited a certain number of times, to complete the bonus and unlock your funds.
For example, if you received a 20 euro bonus with an X10 wagering requirement of 20 Euro with a 10-day expiry, this means that you will have to play 20 euro x 10 (200 euro in total) within 10 days to be able to complete the bonus.
As soon as the wagering requirements are met, your funds are free to use as you wish, and can then withdraw or play games with the money.

Can I try and play the casino games without real money?

Yes, you can try any casino game in Practice Play mode without being logged in or needing to register. Just find the game you would like to try and click "Try for fun". To play for real money you need to register an account.

How can I check my casino game history?

You can quickly check the last 10 rounds when playing any casino game by selecting the "Settings" button. In the game's settings, you will be able to select "Game History" and see your last 10 played rounds.
You can also check your played rounds with a more extensive game history. Just click the player dropdown menu, then Transaction, and select Gameplay.

What if I lose my Internet connection while playing a slot machine?

All game rounds are separately logged into our system and they will therefore be valid.
Simply re-open the game and it will continue from where you left off. Slots that were spinning during the internet connection cut would have finished the round even if the connection was lost.

An error or other technical issue occurred in a casino game while playing. What now?

Every game round is recorded within our database. If you feel there has been an error or technical issue during your gameplay, please contact our customer support team with the following information:
Game/Slot name and time of the round when it was played;
Stake amount and account balance before and after the game round;
Were there any error messages or explanations of the issue (please provide a screenshot if you have one);
Has this issue occurred previously?

How to verify my account and send the required KYC documents?

When you are requested to verify your account you can upload the necessary document(s) through our safe & secure document upload feature by going to Account > Verification
As soon as you have selected the right category for the document, you will then be able to upload it onto your account.
You should avoid sending documentation via E-mail, this is to ensure the highest level of security. We will process your documents within 24 hours.

Why do I need to verify my account?

We have a legal obligation to confirm your identity to comply with the regulations and legislature. This includes verifying that deposited funds are coming from legitimate sources, that players are of legal age, and preventing fraudulent activities.

What if I do not verify my account?

If you do not provide the requested documents. Your betting account may be restricted, blocked, or suspended. This may also occur if the information you provide is found false or misleading.
If you're having issues acquiring the requested documents, please contact our customer support team.

Where can I find information on how to become a 232casino.com Affiliate?

You can find all information related to our affiliate program and the respective contacts by contacting our customer support team.